Terms & Conditions

This policy explains how SpendRescue collects, uses and protects personal information when you visit our website, contact us, submit an enquiry or use our online services.

Effective date: 01.05.2026

These Terms & Conditions explain the rules for using the SpendRescue website and purchasing or using our services.

By using this website, submitting an enquiry, purchasing a service, or communicating with us about our services, you agree to these Terms.

For the purpose of these Terms, “SpendRescue”, “we”, “us” or “our” refers to [.

If you have any questions, contact us at:

Email: hello@spendrescue.co.uk

1. About OfferWise

SpendRescue provides online enquiry-improvement services for quote-led home improvement and property-related businesses.

Our services may include reviewing and improving selected offers, website pages, adverts, social media posts, enquiry replies, quote follow-up messages, and related customer communication paths.

SpendRescue is not a full-service advertising agency, web development agency, legal adviser, financial adviser, or guaranteed lead-generation provider.

2. Who may use this website and our services

You must be at least 18 years old and have the authority to use this website or purchase services on behalf of yourself or the business you represent.

If you purchase or request a service on behalf of a business, you confirm that you have permission to do so.

3. Our services

The services available through the website may include:

  • Quick Check
  • 14-Day Sprint
  • Monthly Support
  • other related enquiry-improvement or offer-improvement services that we may introduce

The exact scope, price, delivery timescale and deliverables for each service will be described on the relevant pricing, checkout, proposal, invoice, or service page.

We may change, remove, pause or update our services at any time.

4. Quick Check service

The Quick Check is a limited review service. It is designed to give practical improvement suggestions on one selected sales or enquiry point.

For example, you may send us one:

  • website page
  • advert
  • social media post
  • offer
  • enquiry reply
  • quote follow-up
  • customer message path
  • screenshot or link connected to one enquiry problem

Unless stated otherwise, the Quick Check does not include full website redesign, full funnel strategy, paid advertising management, technical implementation, live calls, unlimited revisions, or campaign execution.

5. Customer responsibilities

To provide our services properly, we rely on the information, links, screenshots, examples and context you provide.

You are responsible for making sure that:

  • the information you provide is accurate and complete
  • you have the right to share any material you send to us
  • the material does not infringe another person’s rights
  • you do not send confidential information unless necessary
  • you review our suggestions before using them publicly
  • any final business, marketing or pricing decision remains your responsibility

We are not responsible for problems caused by incomplete, inaccurate, misleading or delayed information provided by you.

6. Delivery times

We aim to deliver services within the timescales shown on the website or agreed with you.

For example, the Quick Check may be described as a 72-hour review. This means we aim to deliver within that period after we have received the required information from you.

Delivery may be delayed if:

  • we have not received the required information
  • the material you send is unclear or incomplete
  • we need clarification
  • there are technical, payment, access or communication issues
  • circumstances outside our reasonable control occur

If there is a delay, we will try to communicate with you in a reasonable way.

7. Payment

Prices are shown on the website, checkout page, invoice, or written offer.

You agree to pay the price shown before the service begins, unless we agree otherwise in writing.

Prices may change from time to time. Price changes will not affect services already purchased and confirmed.

Payments may be processed through third-party payment providers. We do not normally store full card details ourselves.

8. Refunds

Refunds are handled according to our Refund Policy, which forms part of these Terms.

The Quick Check may include a limited refund promise, such as:

“Three useful fixes or your money back.”

This means that if we cannot identify three practical, relevant improvement points within the agreed Quick Check scope, you may request a refund according to the Refund Policy.

This does not mean that a refund is due because you disagree with every suggestion, decide not to use the advice, expected a full strategy, or expected guaranteed sales results.

Please read the Refund Policy before purchasing.

9. No guarantee of results

SpendRescue provides practical recommendations, improvement ideas, wording, structure, and enquiry-path suggestions.

We do not guarantee that our services will produce:

  • a specific number of leads
  • a specific number of enquiries
  • a specific number of sales
  • improved advertising performance
  • higher conversion rates
  • acceptance by any customer, platform, advertiser, lender, supplier, or third party

Marketing and sales results depend on many factors outside our control, including your market, pricing, reputation, location, offer quality, response speed, advertising budget, customer demand, competition, website condition and implementation.

10. Implementation

Unless clearly stated in the service description, our services do not include implementation.

This means we may provide recommendations, copy, structure, ideas, reply templates or improvement notes, but you are responsible for applying them to your website, adverts, social media, CRM, email, quotation process or customer communication system.

If implementation support is offered, the scope will be agreed separately.

11. No legal, financial or regulated advice

Our services are commercial and marketing-support services.

We do not provide legal, tax, accounting, financial, insurance, planning, building-regulation, employment, data-protection, advertising-platform compliance, or other regulated professional advice.

You should seek appropriate professional advice where needed.

12. Website content

The information on this website is provided for general information only.

We try to keep the website accurate and up to date, but we do not guarantee that all content is complete, current or error-free.

We may update, remove or change website content at any time.

13. Intellectual property

All content on this website, including text, structure, design, graphics, logos, service names, frameworks, wording, templates and materials, belongs to SpendRescue or its licensors unless stated otherwise.

You may view and use the website for your own business enquiry only.

You must not copy, reproduce, resell, publish, adapt, distribute, or use our website content, frameworks, templates or service materials to create a competing service without our written permission.

14. Materials you provide to us

When you send us content, screenshots, links, examples, adverts, posts, messages, offers or other materials, you confirm that you have the right to share them with us.

You allow us to use the material only as needed to review it, provide the service, communicate with you, keep reasonable business records, and improve our internal service process.

We will not intentionally publish your confidential business material without your permission.

15. Case studies and examples

We may ask for permission to use anonymised or named examples, testimonials or case studies.

We will not publish your business name, private information, screenshots, or identifiable project details as a case study without your consent.

Our website or service materials may include links to third-party websites, tools, platforms or services.

16. Third-party links and tools

We are not responsible for the content, policies, availability, performance or actions of third-party websites or services.

Your use of third-party platforms may be subject to their own terms and policies.

17. Support and communication

SpendRescue is an online-first service.

Support is provided mainly by email or through website contact methods.

Contact:

hello@spendrescue.co.uk

We aim to respond within a reasonable time, but we do not guarantee instant replies, live phone support, or out-of-hours support unless agreed separately.

18. Acceptable use

You must not use this website or our services to:

  • break the law
  • send false, misleading or unlawful material
  • infringe another person’s rights
  • upload harmful code, spam or malicious content
  • attempt to disrupt the website or service
  • misuse our content, systems or intellectual property
  • impersonate another person or business

We may refuse, suspend or stop providing services where we believe there is misuse, unlawful activity, abusive behaviour, or a serious breach of these Terms.

19. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so.

To the maximum extent permitted by law, SpendRescue will not be liable for indirect, incidental, special, consequential or economic losses, including loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, or loss of business arising from use of the website or services.

To the maximum extent permitted by law, our total liability for a paid service will not exceed the amount you paid for that specific service.

20. Changes to these Terms

We may update these Terms from time to time.

If we make important changes, we will update the effective date at the top of this page.

Your continued use of the website or services after the Terms are updated means you accept the updated Terms.

21. Governing law

These Terms are governed by the laws of England and Wales.

Any dispute relating to these Terms, the website, or our services will be subject to the courts of England and Wales, unless applicable law gives you mandatory rights to bring a claim elsewhere.

22. Contact

For questions about these Terms or our services, contact:

SpendRescue
Email: hello@spendrescue.co.uk

Legal/company details:
Starlight Europe Ltd
Registered in England and Wales
Registration number: 07543933
Registered at: 42 Westbourne Grove, London

                      W2 5SH, United Kingdom