Effective date: 01.05.2026

This Privacy & Cookies Policy explains how SpendRescue collects, uses and protects personal information when you visit our website, contact us, submit an enquiry, or purchase one of our online services.

SpendRescue is an online enquiry-improvement service for quote-led home improvement businesses. We help businesses review and improve selected offers, pages, adverts, enquiry replies and follow-up paths.

For the purpose of this policy, “SpendRescue”, “we”, “us” or “our” refers to Starlight Europe Ltd .

If you have any questions about this policy, you can contact us at:

Email: hello@spendrescue.co.uk

1. Information we may collect

We may collect the following types of information:

Information you provide to us

This may include:

• your name
• business name
• email address
• website or page link
• information you submit through a contact form
• details about the offer, advert, social post, enquiry message, quote follow-up or sales path you want us to review
• files, screenshots, links or examples you choose to send to us
• messages you send by email, form, or live chat if live chat is enabled

Order and payment information

If you purchase a service from us, we may collect information connected to your order, such as the service purchased, billing details, payment status and transaction reference.

We do not normally store full payment card details ourselves. Payments may be processed by a third-party payment provider, and their own privacy and security terms may also apply.

Website and technical information

When you visit our website, we may collect limited technical information such as:

• IP address
• browser type
• device type
• pages visited
• time spent on pages
• referral source
• website performance and usage information

This may be collected through our website platform, analytics tools, cookies, or similar technologies.

2. How we collect information

We collect information when:

• you complete a contact form
• you email us
• you purchase or enquire about a service
• you send us a page, advert, post, enquiry reply or other material for review
• you use live chat, if enabled
• you browse our website
• cookies or analytics tools are used on the site

3. Why we use your information

We use your information to:

• respond to your enquiry
• provide and deliver SpendRescue services
• review the material you submit to us
• process orders and payments
• provide customer support
• improve our website and services
• maintain basic business records
• protect our website and prevent misuse
• comply with legal, tax, accounting or regulatory obligations

We do not sell your personal information.

4. Lawful basis for using your information

Depending on the situation, we may rely on one or more of the following lawful bases:

• Contract: to provide a service you have requested or purchased.
• Legitimate interests: to respond to business enquiries, improve our services, manage customer relationships, and operate our website.
• Consent: where you choose to receive marketing updates or accept optional cookies.
• Legal obligation: where we need to keep records for tax, accounting, legal or compliance reasons.

5. Marketing communications

We may send you service-related messages connected to your enquiry, purchase or account.

We will only send general marketing emails where we have a lawful basis to do so. You can ask us to stop sending non-essential marketing messages at any time by contacting:

hello@spendrescue.co.uk

6. Cookies and analytics

Our website may use cookies and similar technologies to:

• make the website work properly
• improve user experience
• understand how visitors use the site
• measure website performance
• support security and basic functionality

Some cookies may be essential for the website to function. Others, such as analytics or marketing cookies, may only be used where appropriate consent or lawful basis applies.

If we use third-party tools such as analytics, live chat, payment systems or website performance tools, those providers may also use cookies or similar technologies according to their own policies.

You can usually control cookies through your browser settings. If a cookie banner or preferences tool is available on our website, you can also use it to manage your choices.

7. Who we may share information with

We may share limited information with trusted service providers who help us operate the website and deliver our services. These may include:

• website hosting and website platform providers
• email and communication tools
• payment processors
• analytics providers
• live chat or support tools, if used
• professional advisers such as accountants, legal advisers or technical support providers

We only share information where it is necessary for the relevant purpose.

We may also share information if required by law, regulation, court order, tax authority or other lawful request.

8. International transfers

Some of the tools or service providers we use may store or process data outside the United Kingdom.

Where this happens, we aim to use providers that apply appropriate safeguards for personal data, such as recognised contractual protections or other lawful transfer mechanisms.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

For example:

• enquiry information may be kept while we respond and manage follow-up
• service/order records may be kept for business, tax and accounting purposes
• support emails may be kept for a reasonable period so we can understand previous communication
• analytics information may be kept in aggregated or limited form

We may delete or anonymise information when it is no longer needed.

10. How we protect information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through forms, email or live chat.

11. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

• ask what personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete information in certain circumstances
• object to certain uses of your information
• ask us to restrict processing in certain circumstances
• withdraw consent where we rely on consent
• request a copy of your personal information

To make a request, contact:

hello@spendrescue.co.uk

We may need to verify your identity before responding.

12. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.

13. Changes to this policy

We may update this Privacy & Cookies Policy from time to time.

If we make important changes, we will update the effective date at the top of this page. The latest version will always be available on our website.

14. Contact

For questions about this Privacy & Cookies Policy or how we handle personal information, contact:

OfferWise
Email: hello@spendrescue.co.uk

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